The Sky Devices government tablet is available to low-income families via the Affordable Connectivity Program (ACP) by the Federal Communications Commission (FCC). Eligible individuals can apply for the tablet through any of the participating providers.
In January 2022, the FCC introduced the ACP as a replacement for the Emergency Broadband Benefit (EBB). When it was operational, the EBB offered free tablets to those who lost their incomes due to the Covid-19 pandemic. So, anyone can apply for a Sky Devices government tablet if their income is up to 200% of the current Federal Poverty Guidelines.
However, the Sky Devices tablet may malfunction, get lost, or be stolen. In that case, you would need a replacement tablet to help you continue with your work and other functions. This article talks about how to go about a Sky Devices government tablet replacement.
When a Sky Devices Tablet Doesn’t Work
Your Sky Devices may malfunction without any physical damage on your part. In that case, the tablet breaks down without you dropping or damaging it.
It may slow down, stop working properly, stop allowing some functions, get broken, or become completely unresponsive. Regardless of the issue, you should have your tablet replaced.
Sky Devices tablets come with a 12-month warranty, which makes them replaceable regardless of provider. The following are the conditions for the replacement of a Sky Devices tablet:
- If you receive a defective Sky Devices tablet, you can get it replaced in the first 12 months
- You must present documents showing the date when you received the phone
- Only the immediate ACP beneficiary can execute the 12-month warranty on the tablet
However, you cannot claim the warranty directly from Sky Devices. Instead, the warranty gets executed via your ACP provider. So, contact your provider’s customer support representatives and lodge your claim for a replacement Sky Devices government tablet.
When a Sky Devices Government Tablet is Damaged, Lost, or Stolen
Regardless of how well you take care of your Sky Devices government tablet, you might drop it accidentally and damage it. Or, you could lose or misplace the tablet. Also, a malicious individual may steal the tablet from you.
When that happens, you cannot hold Sky Devices and your ACP provider liable for the device’s replacement. For your ACP provider to give you a replacement tablet, they must ascertain that you aren’t out to abuse their policy.
Treatment for damaged devices depends on the cause of the damage and whether or not it happened within the warranty period. In that case, your ACP provider would replace the device.
While an ACP provider may replace a stolen or lost tablet, it helps to report the loss soon enough. If you delay, the thief may abuse your account and inflict additional costs. Call your ACP provider’s customer support about the lost or stolen Sky Devices tablet.
How to Execute a Sky Devices Government Tablet Replacement
You can replace a lost, stolen, or damaged Sky Devices government tablet by taking the following four steps:
- Step 1: Contact the ACP provider
- Step 2: Report the theft or loss of your phone
- Step 3: Request the ACP provider to turn off your service
- Step 4: Wait to get a new tablet if approved for a replacement device
ACP Providers Device Replacement Policies
Each ACP provider may have different requirements to replace your Sky Devices tablet. Here is a sample of ACP providers and their device replacement policies:
1. Assurance Wireless Device Replacement Policy
Assurance Wireless has a one-year warranty on all the Sky Devices government tablets. That’s based on the manufacturer’s 12-month warranty. Therefore, they replace damaged, lost, or stolen tablets if you claim within the warranty period.
So, if your tablet breaks or fails to work properly, Assurance Wireless will replace it with a new one. However, if you’re the cause of the breakage or loss of the tablet, the company may demand a small fee. That’s also true for claims made outside the warranty period.
You may claim for a replacement Sky Devices government tablet through any of the following means:
- Phone: 1-888-321-5880
- Assurance Wireless
- P.O Box 686
- Parsippany, NJ 07054
2. Cintex Wireless Device Replacement Policy
Cintex Wireless has a 15-day warranty on most of its devices. The warranty is one year for the Sky Devices tablet, based on the manufacturer’s warranty. Therefore, you can return a government tablet to Cintex Wireless within the warranty period and get a replacement device.
However, Cintex Wireless has to ascertain that the malfunction is not caused by physical abuse. Where that’s the case, it will grant a replacement device. The company does not refund or replace any damaged, lost, or stolen tablets outside the warranty period.
To claim a replacement Sky Devices government tablet, you have to reach out to Cintex Wireless customer support via the following means:
- Phone: 1-855-655-3097
3. Q Link Wireless Device Replacement Policy
Q Link Wireless is one of the largest providers of ACP subsidized government tablets, laptops, and desktop computers. It requires its subscribers to report the loss or theft of a device within the shortest possible time.
The company may replace a lost or stolen tablet within the first two weeks after receiving it. Outside the two-week window, you’ll pay $15 to get your device replaced. Since Sky Devices tablets come with a 12-month warranty, there’s an obvious exception.
You can lodge a claim for a replacement tablet through any of the following means:
- Phone: 1-855-754-6543
- Q Link Wireless, LLC
- 499 E Sheridan St, Ste 300
- Dania, Florida 33004
4. Tracfone Wireless Device Replacement Policy
Tracfone Wireless covers all its devices with a one-year manufacturer’s warranty. The Sky Devices government tablet is under the manufacturer’s 12-month warranty. Therefore, you can get a replacement device if your tablet becomes dysfunctional or gets lost within 12 months.
However, that’s subject to Tracfone Wireless ascertaining that damage to the tablet was not due to negligence or careless handling. Damage to your tablet must be due to defects in artistry and materials that render the device unusable under normal circumstances.
You may reach out to the Tracfone Wireless customer support team via the following contacts:
- Phone: 1-800-876-5753
- Tracfone Wireless, Inc.
- 9700 N.W. 112th Avenue
- Miami, FL 33178
5. Boost Mobile Device Replacement Policy
All Boost Mobile warranty devices are covered under a limited warranty. In the case of the Sky Devices government tablet, the warranty period is 12 months offered by the manufacturer. That means that the loss, theft, or damage to the tablet within one year of purchase may result in you getting a replacement device.
After informing Boost Mobile about your tablet, the company must ascertain that the damage was not due to careless handling or use of the tablet. Then it can have the tablet replaced with a new one.
Here is the Boost Mobile contact information to help you lodge a claim for a replacement device:
- Phone: 1-800-100-933
- Boost Mobile
- 7620 Metcalf Ave A
- Overland Park, KS 66204, USA
6. enTouch Wireless Device Replacement Policy
enTouch has an elaborate device replacement policy that works through the manufacturer’s warranty terms and conditions. In this case, it relies on the Sky Devices 12-month warranty.
You can get your Sky Devices tablet replaced after getting damaged, lost, or stolen if the loss happens within twelve months. You may have to pay enTouch Wireless outside the warranty period to repair or replace the tablet.
Here are different ways you can get in touch with the enTouch Wireless customer support staff:
- Phone: 1-866-488-8719
- enTouch Wireless
- 3030 LBJ Freeway
- Suite 1320,
- Dallas, TX 75234
7. TruConnect Device Replacement Policy
Using the one-year manufacturer’s warranty, you can get a Sky Devices government tablet replacement from TruConnect. However, that’s on the condition that the damage to your tablet is not due to careless handling or misuse.
You’ll have to meet the replacement cost if you damage the tablet by dropping it in water or handling it carelessly. For lost or stolen tablets, TruConnect only makes replacements if the loss happens within 90 days of receiving the device.
Here is how to report damage or loss of a Sky Devices government tablet and claim a replacement:
- Phone: 1-800-430-0443
- TruConnect Communications
- 1149 S Hill St.
- Los Angeles, CA
8. StandUp Wireless Device Replacement Policy
StandUp Wireless lacks an in-house warranty program and only relies on the manufacturer’s warranty when replacing Sky Devices government tablets. You can get a replacement for devices without a manufacturer’s warranty if you report damage within 90 days of receiving it.
You can get a replacement device for the Sky Devices tablet if you report a malfunction in the first year of having it. Once the warranty period expires, StandUp Wireless wouldn’t be able to entertain your claim.
Here is how to claim a replacement Sky Devices tablet from TruConnect:
- Phone: 1-800-544-4441
- StandUp Wireless
- P.O Box 72397
- Newport, KY 41072
Alternative Method of Claiming a Sky Devices Government Tablet Replacement
Instead of your network carrier, you can reach out to Sky Devices directly to report issues with your tablet. However, this method works well if you’re still within the one-year warranty period. That way, Sky Devices would have no reason to decline to replace your tablet.
Here are the different ways you can reach out to the Sky Devices customer support team:
- Phone: 1-305-531-5218
- Sky Devices LLC
- 1348 Washington Ave, Ste 350
- Miami Beach, Florida 33139
- United States
The Bottom Line
You can get a Sky Devices government tablet replacement if you report its loss of damage within a stipulated period. While some providers require users to report within 15 days or acquire the device, others may allow as many as 90 days.
Whether or not you get a replacement device depends on the availability of a manufacturer’s warranty. For Sky Devices, the standard warranty lasts for the first 12 months after acquiring your tablet. So, take advantage of your tablet breaking down before the period expires.
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