StandUp Wireless connects people and communities. It breaks barriers by enabling people with financial difficulties to access affordable phones and plans. It is a lifeline provider open to individuals receiving government benefits through aid programs like Medicaid, Federal Public Housing, SNAP, and Veterans Pension. StandUp Wireless runs free phone promotional offers to Lifeline and ACP qualifying customers.
Once you get a StandUp Wireless phone, it is your responsibility to take care of your device. StandUp Wireless is not responsible if the phone is damaged, lost, or stolen. However, the company takes responsibility for new phones, which allows you to apply for a StandUp Wireless replacement phone for manufacturer errors within 90 days.
This article will guide you on how to do StandUp Wireless replacement phone if you are an existing StandUp customer and how you can replace your lost phone with StandUp Wireless if you qualify for the lifeline program.
- What is The Existing StandUp Wireless Warranty Program
- What Happens if I Lose My StandUp Wireless Phone
- What Happens if My StandUp Wireless Phone Breaks
- What Options do I Have if I Do Not Qualify for a StandUp Wireless Replacement Phone
- Can I Replace a Lost/Damaged Phone With a StandUp Wireless Phone
- What do You Need to Apply for a Replacement Phone With StandUp Wireless
- How to Apply for a Replacement Phone With StandUp Wireless
- How You Can Save More Money With StandUp Wireless
- Who Can Receive ACP Discounts on Broadband Service
- What Else Should I Know About StandUp Wireless Lifeline Service
What is The Existing StandUp Wireless Warranty Program
Before you buy a phone or select a lifeline provider, you should check their warranty policy. Although nobody wants the worst-case scenario to happen, you need to know how to act if you find yourself in such a situation. StandUp Wireless does not offer an internal warranty program. Instead, it facilitates the manufacturer’s replacement warranty for devices that you buy from its store. StandUp Wireless replacement phone program is applicable within 90 days from the sale date.
If your phone’s manufacturer offers an extended warranty beyond 90 days, you will have to deal with the manufacturer directly. You can check the StandUp Wireless website for various manufacturers’ contacts. Nonetheless, the StandUp Wireless replacement warranty program does not cover stolen, lost, or damaged devices.
What Happens if I Lose My StandUp Wireless Phone
You will not receive a warranty replacement if you lose your phone. However, the company will help you review the replacement options suitable for you to keep you connected. StandUp Wireless also advises that you contact customer care immediately through website chat or call 1-800-544-4441 to suspend your account to prevent unauthorized usage.
What Happens if My StandUp Wireless Phone Breaks
What will determine the right cause of action is the cause of damage and the duration of the sale period. StandUp Wireless replacement phone program will not replace a phone damaged by the user’s actions like a water drop. The warranty will replace phones with manufacturer faults that occur within 90 days from the sale date. Contact customer service through a website chat or call 1-800-544-4441. The company will review the situation and work with you to find a solution.
What Options do I Have if I Do Not Qualify for a StandUp Wireless Replacement Phone
There is no solution fit for all. We recommend that you talk with customer care to help you review the available options. The company offers additional phones on its website that you can buy to replace your lost or damaged phone. Check out the StandUp Wireless website to find a list of the available handsets that you may purchase.
Can I Replace a Lost/Damaged Phone With a StandUp Wireless Phone
If you lost or damaged your phone and you do not have a budget to buy a new phone, you can apply for a StandUp Wireless phone if you qualify for the lifeline assistance program. Before you begin applying for a replacement phone with StandUp Wireless, check the coverage area. The company restricts its service to 22 states and Puerto Rico.
Those who qualify for the StandUp Wireless lifeline program enjoy a seamless shopping experience, exceptional customer service, and some of the best free and discounted phone plans. The reasonably-priced phones make StandUp Wireless a good provider for individuals looking for affordable replacement phones. You can find replacement phones and tablets that start at $10.01.
StandUp Wireless phone plans come with unlimited talk, text, and data. You can even save more by bundling your Lifeline and Affordable Program. The plans start at $30 for a phone plan with 5GB of high-speed data, $40 for 10GB of high-speed data, $50 for 12GB of high-speed data, $60 for 16GB of high-speed data, $75 for 25GB of high-speed data, and $110 for 60GB of high-speed data. We recommend that you check with StandUp Wireless to find the phone plans for your region.
Beyond the affordable phone plans, StandUp Wireless offers generous additional minutes, texts, and data. Furthermore, the company does not shut off your account if you are unable to make timely payments. It allows you to complete payments in the upcoming days.
What do You Need to Apply for a Replacement Phone With StandUp Wireless
Being a Lifeline provider, StandUp Wireless requires you to meet the eligibility criteria for the Lifeline program to get a phone. You may be a participant in the SNAP, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance, and Veterans Pension and Survivors Benefit Programs. If you are not a Lifeline beneficiary, you will need to show that your household income is 135% or lower.
To apply for a replacement phone with StandUp Wireless, you will need documents that show your full legal name, date of birth, last 4 digits of your social security number, and address. The documents for identity proof may include an ID card or driver’s license. You can check with StandUp Wireless for eligibility criteria to find different ways you can prove your eligibility.
How to Apply for a Replacement Phone With StandUp Wireless
The application process for the StandUp Wireless replacement phone is straightforward. Visit the website and enter your ZIP and email to check availability. If your area is covered, you will get a continue button to enable you to take the next steps. If you need help, you can call customer care at 1-800-544-4441 to get assistance.
How You Can Save More Money With StandUp Wireless
Despite offering some of the most affordable phone plans, StandUp Wireless offers the ACP (Affordable Connectivity Program) that discounts broadband service and connected devices to eligible households. The ACP is an act that offers $14.2 billion to extend the Emergency Broadband Benefit program. The program allows StandUp Wireless to offer free wireless service to qualifying customers. The free service features unlimited minutes, texts, and high-speed data, which allows you to stay in touch with family, friends, and jobs.
ACP beneficiaries can enjoy discounts of up to $30 on monthly broadband for every eligible household or $75 on Tribal lands. On some connected devices, you may receive discounts of up to $10 and $50 with a co-payment of between $10 and $50. The availability of the ACP program depends on consumer eligibility, product availability, provider participation, and ACP administrator approval.
Who Can Receive ACP Discounts on Broadband Service
A household or a member must have an income that is at or below 200 percent of the federal poverty level to be eligible for the program. Other requirements include approval to receive benefits from Lifeline, Medicaid, Veterans, Housing Assistance, and Federal Public Housing Assistance. The ACP monthly and device discounts are not transferable.
Furthermore, the eligible household is limited to one device and one monthly service discount monthly. All eligible recipients must answer a text message, phone call, purchase minutes, or use data within 30 days to continue receiving ACP benefits. You will also have to opt-in to the program to receive the ACP benefits even if you are receiving Lifeline benefits.
What Else Should I Know About StandUp Wireless Lifeline Service
StandUp wireless has a simple application process that allows you to do everything without much trouble. It further has excellent customer service to help you overcome any challenges and get the best service. Nonetheless, some of the things you should know about StandUp Wireless service before applying for a Lifeline replacement phone include:
You must use the service
You have to complete an outbound call, send a text message, use your data plan, or purchase additional minutes/data within 30 days to keep the service active. Failure to use the service for 30 days will make you ineligible to continue receiving the service, but StandUp Wireless offers a 15-day grace period.
You can add more airtime
You do not have to worry about what happens if you exhaust your airtime before the month ends. StandUp Wireless allows you to buy more data and minutes for as low as $5 by calling 611. For $5, you can buy 250 minutes, 250 texts, and 250MB of data. For $10, you will get unlimited minutes, texts, and 1GB of data. For $20, you will receive unlimited minutes, unlimited texts, and 3GB of data. For $30, you get unlimited minutes, unlimited texts, and 8GB of data.
You can make long-distance calls
You can call nationwide with StandUp Wireless without incurring additional charges. However, you cannot make internal calls.
StandUp Wireless replacement phone warranty facilitates the manufacturer’s warranty, making it easy to replace your phone. The warranty is eligible within 90 days from the sale date and covers the manufacturer’s defects. If you are having issues with your phone, talk to customer care to help you review the available options.